Use Emotions To Influence
Image by ClintJCL via Flickr
Knowledge @ Wharton has produced another great article on “How Emotions Can Distort the Way We Respond to Advice.” It is very interesting how positive emotions usually makes us prone to agree with whatever is being said to us and negative emotions put us on the defense and less likely to accept advice even though it is good advice. It’s also interesting how they give examples of how people can apply this knowledge in the sales field as well as in general interactions. This is a great piece that touches especially upon Emotional Intelligence and is a must read for all people who want to learn the skill to persuade others and lead others.
Emotional intelligence is the ability to recognize emotions and understand how they operate and also the ability to manipulate or change them.
Link: ‘Feeling the Love’ (or Anger): How Emotions Can Distort the Way We Respond to Advice
